Your Question: Why are you contacting me for marketing purposes when I've opted out of marketing?
All our customers have the option to opt out of marketing. You can view and amend your preference at My Account and check the 'My details' section. Alternatively, you can telephone on 0845 270 6543 (Lines are open Monday to Friday 8:00am - 7:00pm, Saturday 9:00am - 1:00pm). If you opt out of marketing, we will be unable to send you details of offers and services that could save you money. But we will still contact you in relation to the service we provide you.